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Payees
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How do I add a payee?
How do I deactivate a payee?
Why did you add the ability to define a payment category as part of the "add a payee" process?
How do I add a new category when I'm adding a payee?
How do I know a payee is inactive?
What happens if I can't find the payee I want to add using either your search or browse utility?
Can I add a payee if I don't have an account number?
Why can't I remove deactivated payees from my payee list?
How do my payees know I'm using your service?
How long will it take before I begin to receive my bills online?
What happens if I have a dispute with a payee?
How do I change a payee nickname?
Why can't I edit my remittance address?
Payees
How do I add a payee?
To add a new payee to your account, from your navigation links click Add new payee.
The Add a Payee page appears. Just follow the onscreen instructions.
How do I deactivate a payee?
To deactivate a payee, from your navigation links click My payees. The My Payees page appears. Click the name of the payee
you want to deactivate and then from the Payee Details page, click Deactivate Payee. Just follow the onscreen instructions.
Why did you add the ability to define a payment category as part of the "add a payee" process?
This feature was added in response to customer requests. Many customers felt that during the add
process it made sense to at the same time establish a payment category for the payee and we
agreed.
How do I add a new category when I'm adding a payee?
To add a new category from the Add a Payee page, select the Add a new category option from the Payment category listbox. An entry box appears for
you to provide your new category.
How do I know a payee is inactive?
Simply go to the My Payees page and in the Payee column look beneath the payee name for
the words, "Inactive payee." Please note, that if you select the option to hide inactive
payees, these payees will not appear on this page.
What happens if I can't find the payee I want to add using either your search or browse utility?
You will be invited to manually add a payee if the search or browse is unsuccessful. To
set up the payee, just enter their name and address.
Can I add a payee if I don't have an account number?
Yes, just click the "This payee does not have an account number" checkbox on the
Add a Payee page and click Continue. We will then ask you for the payee's
remittance address.
Why can't I remove deactivated payees from my payee list?
To properly store your billing history and ensure accurate
reporting, we cannot completely delete payees from your account. However, you can
"hide" payees that you no longer use by clicking on the Hide inactive payees link on the My Payees page.
How do my payees know I'm using your service?
When you add a payee to your account, you can elect to
receive your bill at home or receive it online. If you want to receive your
bill online, we will assist you in notifying your payees to send your bills electronically
to the processing center for online delivery.
How long will it take before I begin to receive my bills online?
After registering a payee, it typically takes 1-2 billing cycles before you begin to receive your bill online.
What happens if I have a dispute with a payee?
If you have an issue with a specific charge on a bill, you will
need to contact your payee directly. You can pay whatever amount you like while you are disputing a
specific item or you can simply file the bill and pay nothing.
How do I change a payee nickname?
Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname,
from your navigation links click My payees. The My Payees page appears. Click the name of the payee
whose nickname you want to change and then at the top of the page click the link to change Payee information.
Why can't I edit my remittance address?
Sometimes customers can't change their address because of the special relationship we
have with a payee.
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